These theory notes have been written to meet the teaching content but they are NOT endorsed in any way by OCR
Please note that these resources are now complete!
Business 1
1. Business Activity
1.1 The Role of Business Enterprise and Entrepreneurship
1.4 Business Aims and Objectives
1.5 Stakeholders in Business
2. Marketing
2.1 The Role of Marketing
3. People
3.1 The Role of Human Resources
3.2 Organisational Structures and Different Ways of Working
3.3 Communication in Business
3.4 Recruitment and Selection
3.5 Motivation and Retention
3.6 Training and Development
Business 2
4. Operations
4.2 Quality of Goods and Services
4.3 The Sales Process and Customer Service
4.4 Consumer Law
4.4.1: The Impact of Consumer Law on Business |
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4.6 Working With Suppliers
5. Finance
5.1 The Role of the Finance Function
5.3 Revenue, Costs, Profit and Loss
6. Influence on Business
6.1 Ethical and Environmental Considerations
7. The Interdependent Nature of Business