OCR Level 3 Cambridge Technical in Business (2016)
These theory notes have been written to meet the teaching content but they are NOT endorsed in any way by OCR
Please note that Units 1, 2 and 4 are now complete.
Unit 1 - The Business Environment
LO1
| 1.1.1: Business Activity |  |
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| 1.1.2: Business Purpose | |
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| 1.1.3a: Legal Structure | |
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| 1.1.3b: Sole Traders | |
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| 1.1.3c: Unincorporated Associations | |
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| 1.1.3d: Partnerships | |
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| 1.1.3e: Limited Companies | |
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| 1.1.3f: Private Limited Companies | |
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| 1.1.3g: Public Limited Companies | |
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| 1.1.3h: State Owned Businesses | |
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| 1.1.3i: Charities | |
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| 1.1.3j: Community Interest Companies (CIC) | |
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| 1.1.4: Appropriate Ownership | |
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| 1.1.5: Business Aims and Objectives | |
LO3
| 1.3.1: Different Organisational Structures | |
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| 1.3.2: Elements of Organisational Structures | |
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| 1.3.3: The Impact of Structures on Business Organisations | |
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| 1.3.4: Using Organisation Charts | |
LO4
| 1.4.1: Essential Financial Terms | |
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| 1.4.2: Essential Financial Calculations | |
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| 1.4.3: How to Interpret Financial Statements | |
LO5
| 1.5.1: The Stakeholders of a Business | |
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| 1.5.2: How Stakeholders Might Change Business Behaviour | |
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| 1.5.3: Responding to Different Stakeholder Objectives | |
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| 1.5.4: The Consequence of Not Listening to Stakeholders | |
LO6
| 1.6.1a: The External Business Environment | |
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| 1.6.1b: Social Factors | |
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| 1.6.1c: Technological Factors | |
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| 1.6.1d: Economic Factors | |
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| 1.6.1e: Environmental Factors | |
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| 1.6.1f: Political Factors | |
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| 1.6.1g: Legal Factors | |
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| 1.6.1h: Ethical Factors | |
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| 1.6.2: The Impact of the External Environment | |
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| 1.6.3: Responding to the External Environment | |
Unit 2 - Working in Business
LO1
| 2.1.1: Authority Protocols | |
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| 2.1.2: Confidentiality Protocols | |
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| 2.1.3: The Constraints on Document Content | |
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| 2.1.4: Checking Protocols | |
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| 2.1.5: IT Security Protocols | |
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| 2.1.6: Employment Protocols | |
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LO2
| 2.2.1: The Factors That Influence Meeting Arrangements | |
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| 2.2.2: The Factors That Influence Business Travel Arrangements | |
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| 2.2.3: The Factors That Influence Business Accommodation Arrangements | |
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LO3
| 2.3.1: Completing and Using Business Documents | |
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| 2.3.2: Other Business Documents | |
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| 2.3.3: Making Payments | |
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| 2.3.4: Meeting Documentation | |
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Unit 4 - Customers and Communication
LO1
| 4.1.1: The Different Types of Customer | |
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| 4.1.2: What Influences Customer Behaviour | |
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| 4.1.3: Managing the Customer Experience | |
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| 4.1.4: Why Customer Service is Important | |
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LO2
| 4.2.1: Audience Requirements When Communicating | |
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| 4.2.2: The Purposes of Business Communication | |
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| 4.2.3: Comparing Various Forms of Communication | |
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| 4.2.4: Using Appropriate Business Formats and Styles | |
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| 4.2.5: The Importance of Corporate Standards | |
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| 4.2.6: Managing a Corporate Profile Through Media Activity | |
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